Refund policy

Shipping & Returns

· Refrigerated goods will be sent using our cold chain service at a fee of £10 per shipment.

· Orders under £250 in value will incur a £10 delivery charge.

· Any damages must be reported within 48hrs of delivery.

· In the event of stock shortages beyond our control, we reserve the right to refund but do not undertake to complete the order.

Returns Policy

· All returns must be processed within 5 days, including transportation.

· A ‘Returns Form’ will need to be completed by the customer.

· Confirmation will be required that storage has been as per the manufacturer’s requirements on the SPC

· Products must be in original packaging, have no labels applied and be in resaleable condition.

· We do not accept returns for refrigerated medicinal products.

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